This Privacy Policy describes how Turtlebox Audio LLC (“Turtlebox”) collects, uses, and discloses personal information about you. This Privacy Policy covers our website, and any other future platforms or offerings that we may develop where this Privacy Policy is made available (collectively, “Site”).
Personal Information We Collect
We collect the below categories of personal information from you when you access the Site:
- Contact Information: Name, email address, billing and shipping address, and phone number.
- Payment Information: We work with a third-party payment processor to process information, like your payment card data, in order to process orders you place through the Site.
- Commercial Information: We collect information about your product and service preferences and interests, including your purchase history and tendencies with respect to our products and services.
- Website Activity: We collect information related to your access to and use of our Site, including the type of browser you use, access times, pages viewed, your IP address, what websites or search terms referred you to the Site, and what websites you viewed after visiting our Site. We may collect this type of information in visual form when you visit our Site, including video snippets of your Site activity.
- Device Information: We collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Geolocation Information: We may collect the approximate location of your device based on your IP address.
- Social Media Information: Account names, handles, biographies, and other details that you make available on social media networks.
- Other information that you may provide to us or that we may infer based on the above.
How Do We Collect Your Personal Information?
We collect personal information directly from you in the below contexts. We also collect personal information about you using sources like advertising or marketing networks, data analytics providers, social networks, data enrichment providers, and other service providers or third parties:
- If you access the Site or place an order through the Site
- In connection with your interactions, inquiries, or other requests
- If you upload a product review or other digital content through our Site, or share content linking to any of our social media platforms
- If you participate in a contest, promotion, or survey
- If you contact us via e-mail or through our customer service, including through the use of online chat tools that we may make available
- We and our third-party vendors may use tracking tools like browser cookies, flash cookies, pixels, and web beacons to collect information from you. Please see Cookies and Targeted Advertising, below, for more information.
How Do We Use Your Personal Information?
We generally use the personal information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use your personal informatio